Refund & cancellation policy

What you're buying

PosterMu sells digital access, not a physical product: poster credits, a monthly or yearly plan, or lifetime access. All of it is available the moment payment succeeds, and a credit is spent the moment a poster download is produced for you.

There is a free preview of every design before you buy — watermarked and reduced in size, but the same editor and the same layout. Please use it. It exists so that nobody has to pay to find out whether the thing works.

The policy

Because access is delivered immediately, purchases are non-refundable once delivered. That covers credits from the moment they land in your account, and a plan from the moment it starts.

Exceptions we always honour

“Sales are final” is not a licence to keep money we shouldn't have. Write to us and we will refund, in full, if:

• You were charged twice for the same thing, or charged after cancelling.
• You paid and didn't receive what you paid for — credits that never arrived, a plan that never activated.
• A fault on our side stopped you using what you bought and we couldn't fix it in a reasonable time.
• The payment was not authorised by you. Tell us and tell your bank.
• You bought by mistake and haven't used any of it — if no credit has been spent and no download produced, we'll refund it. Ask within 14 days.

Subscriptions

• Cancel any time from Account → Billing. It takes effect at the end of the period you've already paid for, and you keep access until then.
• We don't refund part-used periods, and cancelling doesn't refund earlier ones.
• Renewal prices are the prices shown on the pricing page at the time of renewal. If they go up, we'll tell you before it happens.
• A monthly allowance resets each calendar month and does not roll over.

If you're buying from the UK or EU

Consumer law where you live may give you a 14-day right to cancel a digital purchase. That right can be waived, but only if you expressly agree to immediate delivery and acknowledge that you're giving it up — which is what the confirmation at checkout asks you to do.

If you did not give that consent, your statutory right stands and this policy does not override it. Nothing here removes rights your own country's law gives you.

How to ask

Email TeamPostermu@gmail.com from the address on the account, with the date, the amount and what went wrong. We aim to reply within 2 business days and to process approved refunds within 5 to 10 business days — the money goes back to the original payment method, and how quickly it appears is your bank's decision, not ours.

Before you file a chargeback

Please just email us. A chargeback costs us a fee on top of the disputed amount and takes months to resolve, and if the complaint is one of the exceptions above we were going to refund you anyway. Accounts with an unresolved chargeback may be suspended while it's open.